Terms and Conditions

Company information

The company is called GoWaters Swim School AB and has organisation number 559420-6293. We hold the F-tax bill and have our registered office in Gothenburg. We are most easily reached via the email address: enquries@gowatersswimschool.com.

Reservation

You can book courses here by clicking on the below button. When you have done this it will connect you to our booking system administered by a company called Sport Admin. Using this system you will receive confirmation that you have a place on our course. You are responsible for ensuring that you have provided the correct details on this form.

  • Booking via this reservation form is a binding agreement that you have purchased a service from us.
  • GoWaters Swim School AB reserves the right to change the time and instructor if necessary.
  • GoWaters Swim School AB reserves the right to cancel a lesson at short notice due to a third party, however we will always look to cover the lesson via a substitute.
  • GoWaters Swim School AB is not responsible for clothing and personal belongings.
    In the event of a stoppage in the pool, the operation may be moved to another bathing facility.

Payment

Payment is completed via Qvickly, a billing company linked to SportAdmin. Using Qvickly allows you to break the total payment into subsidiary installments, however a charge of 50sek will be added for using this service. The student will not have their place reserved until they have made a payment for this place.

Specific to children courses

Children learn at different rates and sometimes a swimming pool can be quite daunting to a child and we never force a child to enter a swimming pool. If they do not wish to come into the swimming pool during a lesson, they can sit on the side of the pool and watch. Alternatively, If a parent/guardian wishes to be in the pool to facilitate and help the child feel safe this is also fine.

Courses are non refundable. If your child does not wish to go into the pool we will work really hard to help the child overcome the fear of the water and appreciate guardian support with this.

Withdrawal and cancellation of classes

As a consumer, as a general rule in the contract law, you have fourteen (14) days’ right of withdrawal under the Distance and Home Sales Act (2005: 59). Therefore once you have received a confirmation email from GoWaters Swim School you have 14 days right of withdrawal. If the consumer has already paid for the service within this timeframe they will receive a full refund.

After 14 days any cancellation will not be refunded. The only exception will be for medical reasons in which a doctor’s certificate needs to be presented. If this happens when the course has started the consumer will be refunded for the lessons that remain after the date of the medical certificate.

Prices

Information on the prices that apply can be found on our website in connection with the description of each course.

Illness

If you or the child misses one or more lessons due to illness the course fee is not refunded. Attendance of the course is taken by the teacher. It isnt mandatory for you to report illness, however, we are grateful if you notify us of any absence. This is especially true if the absence refers to the first teaching opportunity or if the child ends prematurely.

Times

GoWaters Swim School AB reserves the right to change the starting time for each course and which instructor teaching the course.

Personal Data

The purpose of collecting information through the course registration is to be able to administer the courses and invoice customers. As well as being able to contact our customers if needed. By booking a course with us you agree that information about you and your child’s name, e-mail, telephone number, social security number and postal address will be registered and processed at GoWaters Swim School. You also agree that the information may be forwarded to third parties. GoWaters Swim School will never sell or share your data with any third party except if required to do so by law. We ensure that we coincide with the GDPR regulations. This does not include trusted third parties who help us operate our website, with the requirement that these parties agree to keep the information confidential. We are responsible for the correct handling of personal data.

You have the right to access the personal data that is registered with us, the processing should be done as quickly as possible, but we reserve up to one month’s processing time. We undertake to correct any incorrect information at your request. The customer also has the right to withdraw his consent to the processing of personal data. If you wish to see information in the register or make a correction request, notice must be sent via email chris.waters@gowatersswimschool.com.

Encrypted and secure technology is used in the transfer of information that takes place between GoWaters Swim School and a trusted provider of booking services. Servers used for storage are located in a secure environment with a high level of security. The data we receive at the course registration is only handled by trusted staff at GoWaters Simskola swimming school. At the end of the course we may ask to take photos so that we can display them on our website and social media platforms. However we will always ask for consent from yourself before doing so. This will usually be at the start of a course. By using our website and contact form you agree to our privacy policy. In the event of rejection of the handling of personal data, the Data Inspectorate is the authority that applies.

Satisfaction Rules

In order for students and teachers to concentrate on the teaching, we are grateful if both parents and the pupil / students enter the pool room at the earliest 5 minutes before the lesson begins and maintain a low sound level during the lessons. It makes it easier for us to maintain a good quality of swimming lessons. We have equipment marked ‘GoWaters’ that can be used within the lessons and the teacher will collect these at the beginning of the lesson. There may be other people’s swimming accessories but these may only be used by the owners of these, please respect this.

Specific to children’s class, we kindly ask that parents stay in the background and only watch when the swimming lessons are in progress. Questions or comments can be asked to the instructor after the lesson or by contacting GoWaters Swim School representatives, Chris Waters or Michelle Marquis.

Otherwise, everyone should take off their shoes at the marked forest border or alternatively use shoe covers. Remember to bring a bathing suit, towel and water bottle. If the student / students have long hair, it is also good to have a tassel or bathing cap. Swimming goggles are only recommended for already knowledgeable students.

For everyone’s enjoyment, all students should shower and wash before swimming. Students who have not showered may not participate in swimming lessons.